Return & Refund Policy
At Spliff Samui, we strive to ensure that you are completely satisfied with your purchase. However, if you find yourself in a situation where a return or refund is necessary, please review our policy outlined below.
Returns
Eligibility for Return: To be eligible for a return, items must be unopened, unused, and in the same condition that you received them. This includes any original packaging and labels.
Time Frame: You have 48 hours from the date of purchase to initiate a return. If 48 hours have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Non-returnable Items: Certain types of goods are exempt from being returned, including:
- Opened or used cannabis products
- Edibles
Refunds
Processing Time: Once your return is received and inspected we will also inform you of the approval or rejection of your refund.
Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at spliffsamui@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [contact information] and send your item to: [address].
Contact Us
If you have any questions regarding this policy, please feel free to contact us at spliffsamui@gmail.com